As we believe in our products and know there are made to last, we will offer a 5yr guarantee against defective workmanship and materials.
If you are not completely satisfied with your purchase, please return it to us immediately and we will gladly exchange it or provide you with a full refund. Please be aware that you must return the goods purchased in the condition they were sent. Damaged goods will be deducted from the cost or not refunded at all.
Our bags are fully guaranteed against defective workmanship and materials – if, in years to come, your bag ever needs repairing we offer a full repair and refurbishment service.
REPAIRS & REFURBISHMENTS
Our bags are fully guaranteed against defective workmanship and materials.
We will happily repair or refurbish your bag in the first year for free if it is due to a manufacturing error. If you in years to come, need your bag repaired or refurbished, we are happy to advice you of the cost of that so that you can go on enjoying your bag for years to come.
As we use vegetable tanned leather, tones between the same colours may vary from time to time.
For orders made to order we generally advise a 2-5 week waiting period to fulfil your order.