Mackenzie products are made to last. They are a lifetime investment.
As we believe in our products and know these are made to last, we will offer a five year guarantee against defective workmanship and materials.
If you are not completely satisfied with your purchase, please return it to us immediately and we will gladly exchange it or provide you with a full refund. Please be aware that you must return the goods purchased in the condition they were sent. Damaged goods will be deducted from the cost or not refunded at all.
Our bags are fully guaranteed against defective workmanship and materials – if, in years to come, your bag ever needs repairing we offer a full repair and refurbishment service.
REPAIRS & REFURBISHMENTS
Our bags are fully guaranteed against defective workmanship and materials.
We will happily repair or refurbish your bag in the first year for free if it is due to a manufacturing error. If you in years to come, need your bag repaired or refurbished, we are happy to advice you of the cost of that so that you can go on enjoying your bag for years to come.
As we use vegetable tanned leather, tones between the same colours may vary from time to time.
Depending on the item made to order, we have different estimated times to fulfil your order. For Belts one week, Wallets and Accessories one to two weeks, Sporrans and Small Shoulder Bags two to four weeks, Large Shoulder Bags four to eight weeks, Gladstones, Gladstonettes and Briefcases eight to twelve weeks. We will always aim to complete your order before the stated duration when possible. If we have your order in stock then we will ship it within three working days and advice an estimates delivery date along with a tracking number. Deliveries within the United Kingdom will be shipped with a next day delivery service. We will always check with you a suitable day for posting your order. For overseas orders, we will advise an estimation upon completion of your order. International shipping cost are set at base rates and include a fully tracked and insured service. We ship only with DHL, UPS and Parcel Force. If you are not happy with your shipping costs then we will always look for a cheaper option available that includes insurance. We will then of course reimburse you the difference.