OUR GUARANTEE

Mackenzie products are made to last. They are a lifetime investment.

As we believe in our products and know there are made to last, we will offer a 5yr guarantee against defective workmanship and materials.

If you are not completely satisfied with your purchase, please return it to us immediately and we will gladly exchange it or provide you with a full refund. Please be aware that you must return the goods purchased in the condition they were sent. Damaged goods will be deducted from the cost or not refunded at all.

Our bags are fully guaranteed against defective workmanship and materials – if, in years to come, your bag ever needs repairing we offer a full repair and refurbishment service.

REPAIRS & REFURBISHMENTS

Our bags are fully guaranteed against defective workmanship and materials.

We will happily repair or refurbish your bag in the first year for free if it is due to a manufacturing error. If you in years to come, need your bag repaired or refurbished, we are happy to advice you of the cost of that so that you can go on enjoying your bag for years to come.

LEATHER

As we use vegetable tanned leather, tones between the same colours may vary from time to time.
For orders made to order we generally advise a 2-5 week waiting period to fulfil your order.

DELIVERY

For items made to order, we generally estimate 3-4wks to fulfil your order. We will always aim to complete your order earlier if we can. If we have your order in stock then we will ship it within 3 working days. Deliveries within the UK will be shipped with a next day delivery service. We will always check with you a suitable day for posting your order. For overseas orders, we will advise an estimation upon completion of your order. If we have your order in stock then we will ship it within 3 working days and advise an estimated delivery date along with a tracking number. For items made to order we again estimate 3-4wks to fulfil your order , plus shipping duration. International shipping cost are set at base rates and include a fully tracked and insured service. We ship only with DHL, UPS & Parcel Force. If you are not happy with your shipping costs then we will always look for a cheaper option available that includes insurance. We will then of course reimburse you the difference.